Frequently Asked Questions
Q1. How long can my hair last?
Our hair is Single donor, cuticle aligned. It is available as Virgin hair and Raw hair. With proper care, the Virgin hair can last about 2 years or more. Whilst , virgin hair is free from any chemical processing, it does receive a steam treatment to achieve any curl pattern that is beyond natural wavy or straight. Virgin hair starts out as Raw hair, but receives some steam treatment very early on.
Our Raw Hair is completely unprocessed, no steam, only shampoo, conditioner and air dry. Nothing else. Highest quality. Its an investment. Can last up to 3 or more years with proper care. Like your own hair avoid anything that alters your hair cuticle. Only available in straight and wavy and is mostly from Bangladesh and India. Other natural curl patterns are rare and from other regions eg. Cambodia, Brazil etc.
Q2. How long before my shipment arrive?
In stock products, ships within 24-48 hours (processing time). Usually once payment is received. The shipping method you choose will dictate how much more time your product will take to arrive.
For our Raw or Virgin hair units, allow 4-6 days for processing, after which it will ship by the method of your choice. If the order requires any customization, allow up to 10 days for production and processing.
Q2b: Signature is required upon delivery of most orders with tracking, especially hair items. Some express carriers have the option to waive signature at your own risk.
Q3: Why the colors of hair products don't seems exactly as the pictures show or description says?
A. Color display vary by computer monitors which may affect the way you see the colors.
B. Since we use Single donor 100% human hair, each unit will accept color processing a bit different. However, care is taken to get coloring as close to what is described.
Q4: Can I bleach or color the hair?
A. Yes. Our natural hair can bleached and colored. According to the hair quality, example Raw hair or Virgin hair. Raw hair can get to the lightest 613' and some virgin hair may not get as light, maybe a 27'
Please communicate with our service staff in advance, If you want to dye your own hair, we will recommend the suitable quality to you.
Q5: What kinds of hair care products should I use?
A: Treat this hair just as it was your own hair. Use good quality shampoo and conditioner regularly. 1.Wash your hair once or twice per week using a gentle shampoo. and work the shampoo downwards, from scalp to ends. Try to avoid touching the sewn part. Massage your hair using circular motions.
2. Use sulfate free products. To aid in restoration of damaged hair (the cuticle), you can soak the hair in a bath of lukewarm water with some type of Nutritional Hair Conditioner or Silicone mix. Soak for about 5 minutes.
Q6: Our Refund Policy:
If you have purchased a customized product, the Hair 2 Satisfy u, does not accept returns. NO REFUND. Please ensure Check the details with our service staff before purchasing.
Because of the nature of what we sell, ONLY EXCHANGES are allowed for orders that are company error. Please contact our office immediately or within 48 hours or receipt. We will make arrangement for the exchange. Please retain the original package and we will process the exchange as soon as possible.